Team Lead, Accounts Retention (Remote First)

This is an excellent opportunity for an individual who thrives in process implementation and improvement, coaching and mentoring a team of brokers striving to provide a first-class customer experience and finding out-of-the-box solutions to further our retention of our existing clients. Reporting to the Associate Director of Accounts, in this role, you will be required to mentor and coach a team of Accounts Brokers in addition to monitoring and improving best practices and process improvement for our clients. Customer experience and coaching ability are at the core of this position, seeking every opportunity to nurture your Accounts team members to deliver results. The role involves leadership responsibilities such as inspiring team members, managing performance, conducting one-on-one meetings, shadowing team members, and assisting with onboarding and training. Operational responsibilities include preparing progress trackers, implementing best practices for policy retention, training brokers, managing escalations, and supporting internal audits. Zensurance offers a flexible, people-first work environment designed to support well-being, growth, and success with remote-first setup, home office allowance and education assistance.