Director, Outbound Product Management, Public Sector Industry AI Products

Manage a team of Outbound Product Managers who are key to helping ServiceNow scale as they continue to be one of the fastest-growing business units. Outbound Product Managers combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion for informing roadmap and helping our GTM, partner, and customer ecosystem understand the value delivered. At ServiceNow, Outbound Product Managers collaborate closely with multiple cross-functional teams including marketing, sales, solution consulting, pricing strategy and operations, customer outcomes, product success, and training and certification. Create high-quality enablement content that describes the value of the product innovation with a focus on AI workflows for public sector missions. Develop a deep understanding of and document customer use cases and success outcomes to influence the product roadmaps. Drive public sector AI (generative, agentic) value & adoption strategy, including data strategy for missions, evaluations setup, and deployment best practices.