Source Job

South America

  • Support flight testing, customer training, and product support alongside Pyka Deployed Flight Test Engineers.
  • Guarantee continuous operations at customer sites by identifying, troubleshooting, and fixing arising issues.
  • Provide detailed technical feedback to operations and engineering teams to improve Pyka’s product for customer deployment.

Troubleshooting Linux

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Serve as the critical bridge between our engineering team and customer deployments by focusing on integration and deployment automation. Debug complex distributed systems issues in the field, analyzing logs, network traffic, and system performance to resolve software failures quickly. Develop automated test frameworks and scripts to validate software functionality, performance, and integration with third-party systems.

Swarm Aero is redefining air power, building the largest swarming UAV and most versatile swarming aircraft network in the world.

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Provide front-line product support to LATAM customers using DroneDeploy’s drone flight, 360 imagery, and 3D data platform. Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours. Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows.

DroneDeploy powers field teams with robotics and AI, offering a reality capture platform that combines robotic automation and AI agents.

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  • Lead, coach, and develop our high‑performing, global support team.
  • Own daily operations: workforce management, queue health, SLA attainment, frontline escalations.
  • Partner across Product, Engineering, and CS to evaluate customer trends using AI tools, turning insights into actionable improvements.

DroneDeploy powers field teams with robotics and AI, offering a unified reality capture platform for critical industries. They foster a mostly remote-first culture rooted in innovation and impact and have been recognized as a Best Place to Work, emphasizing growth and diverse perspectives.

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As a Senior Field Engineer, you’ll spearhead Tomorrow.io’s on-site technical operations for a high-profile, fast-moving global technology project. You’ll oversee the deployment, operation, and maintenance of Tomorrow.io’s weather systems, including radar and weather stations, ensuring everything runs smoothly and reliably across multiple international sites. Approximately 60% of this role will require international travel to customer locations.

Tomorrow.io is the world's leading Resilience Platform combining next-generation space technology, advanced generative AI, and proprietary weather modeling.