Senior Manager, Quality Operations

The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets and operations team members. This team member is part of a newly created function, Global Quality Operations, focused on critical initiatives ensuring product quality is maintained and elevated during Decker’s Brands next growth phase. This individual will be responsible for developing and optimizing tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. This role will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence. While this role is part of the Global Quality Operations organization, it is also part of a globally unified quality organization constantly striving to represent the voice of the customer, balancing product excellence demand with manufacturing efficiencies to meet the consumer need. This role is ideal for a strategic and data-driven quality leader who thrives on building innovative solutions that enhance product excellence and consumer satisfaction.