Job Description

We’re looking for a Principal Software Architect to design and implement next-generation, AI-enabled observability and data platforms that power real-time insights and operational reliability across hybrid cloud environments. This role reports to the Senior Director of Engineering and partners closely with Platform, Product, and SRE leadership to define the technical vision and implementation strategy for observability and data systems across the organization. You’ll lead the architecture and design of telemetry, monitoring, and data platforms that form the backbone of our engineering ecosystem — enabling visibility, intelligence, and scalability across our services.

About ServiceNow

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

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