New Customer Success Manager

Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary post-sale point of contact, the CSM will establish trusted relationships with customers, helping them accelerate adoption, achieve their strategic goals, and drive satisfaction and retention. The ideal candidate is enthusiastic, passionate about customer advocacy, and excels at fostering customer success through collaboration and proactive support. Lead seamless onboarding and implementation processes, managing timelines and deliverables to meet customer objectives. Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI. Collaborate with Account Managers on account strategy to build cross-functional relationships, identify upsell opportunities, and support contract renewals. Deliver training sessions and create resources to empower customer teams to maximize platform adoption and value. Provide expertise on tailoring the platform to customer needs and resolve inquiries effectively. Administer various aspects of the platform on behalf of customers throughout the customer journey, as necessary. Understand and track customer strategy and challenges; align Espresa’s Platform with their internal narrative and desired outcomes to maximize insights and value. Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.