Job Description
TextUs is on a mission to revolutionize business communication. As a Customer Support Representative, you will troubleshoot technical issues, provide support via chat, email, phone, and screen sharing, and ensure customer satisfaction. You will manage customer conversations in Salesforce Service Cloud and monitor key performance indicators. You will also gather and share customer feedback to improve products and processes. This role requires a positive attitude, strong attention to detail, and exceptional communication skills.
About Helpware
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies.