Senior Solutions Engineer

You'll architect solutions that fully automate customer conversations, creating production systems to handle complex inquiries across various channels. You'll manage complex projects from start to finish, owning the technical outcome by setting clear expectations, managing risks, and navigating blockers to ensure successful, on-time delivery. You'll become a trusted advisor to clients, building strong relationships with technical leaders who rely on your judgement. Client feedback directly influences the product roadmap, and you'll work closely with the product team to ensure the needed features are built. You'll need 7+ years of complex technical project experience, real solutions architecture skills, strong hands-on coding ability, proactive communication skills, business sense, and an ownership mindset.