Airbnb Assistant

Guest Communications & Support:

• Respond to guest inquiries via email or text within 5 minutes.
• Filter and escalate emergencies and handle routine requests independently.
• Track reviews and prepare stay reports.

Operations & Task Management:

• Plan and prioritize daily housekeeping, vendor tasks, and property maintenance using Breezeway.
• Coordinate turnovers, log guest issues, manage supply lists, and update task priorities.
• Maintain and create SOPs for property management continuity.

Reservations & Calendar Management:

• Manage bookings, rates, and calendar in OwnerRes.
• Send check-in information and updates to guests.

Administrative & Back-office Support:

• Assist with shopping center operations after hours (filter calls, manage non-emergency inquiries).
• Potential support during the slow season with QuickBooks transactions and rent invoice data entry.