Bilingual Customer Experience Associate

Act as the first point of contact for customers via phone, video, chat, and email, using Gorgias as your main platform. Troubleshoot and resolve technical issues, keeping calm and confident even when things get tricky. Use a friendly, helpful tone to make customers feel comfortable and supported. Document and follow up after interactions to ensure nothing slips through the cracks. Collaborate with other teams to help improve the support experience and escalate when needed. A typical day involves checking tickets, handling customer chats and calls, documenting issues, and coordinating with other teams. The role requires working Eastern hours and weekends. Be part of Mysa's mission to fight climate change and build our electric future.