Application Support Consultant

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application-related questions for our solutions. You will provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. To progress each issue through to conclusion involves liaising with colleagues and R&D as appropriate. You will investigate, process, and document application defects passed to the Application Support team. To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards. You will train and mentor less experienced members of the team around product knowledge, skills and processes. This is achieved by working in a team environment to help and assist colleagues.