Job Description
Investigate and resolve developer- and admin-related support cases involving Airtable’s scripting, automation, API, OAuth/SSO, and third-party integrations. Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues.
Contribute to and maintain internal documentation, debugging guides, and reusable support content to scale resolution of recurring issues. Work closely with cross-functional teams (Product, Engineering, Success) to escalate bugs, surface user pain points, and advocate for improvements. Support improvements to our triage workflows and internal tools by flagging friction points and suggesting solutions. Participate in developer community channels and forums to understand pain points and provide guidance where appropriate.
About Airtable
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes.