Director of Customer Success, Enterprise

As a Director within Axon’s Customer Success organization, you will lead a team of Strategic Customer Success Managers that manage Axon’s largest customers. In addition to coaching and developing your team members on a regular basis, you will be a key strategic leader within the Customer Success organization. You thrive on identifying opportunities that will increase the business and financial impact of your team, and you work cross-functionally to develop and execute new programs that carry out that vision. You will need a Bachelor’s degree or equivalent years of experience and 6+ years of relevant work experience within customer success, sales, or account management along with 3+ years of previous management and leadership experience in a similar role. A good understanding of the SaaS customer journey, customer onboarding, account management and ideally experience with IoT or hardware centric products is needed.