Clinical Operations Intern

Overview:

• We are seeking a detail-oriented, highly tech-savvy intern to support our virtual clinical operations team for a summer internship.
• This role requires extensive technology troubleshooting, as you will help patients navigate virtual appointment platforms and resolve basic technical issues.
• Strong technical competence is essential for success, and you will assist in creating a better healthcare experience for patients with chronic respiratory diseases.

Key Responsibilities:

• Check patients in for scheduled virtual appointments, verify information, and collect/document copays or balances.
• Provide frequent, hands-on tech troubleshooting for patient connectivity issues, including audio, video, device setup, and platform access.
• Enter clinical and administrative data into patient charts accurately, recognize when to direct patients to clinical team members, and support general administrative tasks while adhering to HIPAA standards.

Qualifications:

• Strong technical skills and ability to troubleshoot device, audio/video, and connectivity issues are a must.
• Comfort guiding patients through technology challenges multiple times per shift, with excellent communication and customer service abilities.
• Strong attention to detail, organizational skills, comfort with digital tools and EHR systems, ability to work independently, and professionalism, reliability, and willingness to learn.

Preferred Qualifications:

• Interest in healthcare, clinical operations, or health administration.
• Prior experience in tech support, customer service, or administrative roles is a plus.