Job Description
The ServiceNow Business Analyst (SPM) is key in bridging the gaps between IT business needs and the ServiceNow platform. They negotiate with stakeholders at all levels, from team members to executives across FDIC Divisions and Offices, to gather requirements, analyze processes, and ensure the successful implementation of Strategic Portfolio Management solutions through ServiceNow.
Key Responsibilities: Requirements Gathering & Analysis, Process Improvement & Optimization, Stakeholder Collaboration, UAT Support, Reporting & Dashboards, Documentation & Training.
Qualifications include strong working knowledge of ServiceNow SPM, experience in business process analysis, familiarity with Agile/Scrum, and strong analytical and problem-solving abilities.
About Citizant
Citizant is a leading provider of professional IT services to the U.S. government.