This role involves guiding the enterprise platform strategy, architecture, and innovation roadmap for ServiceNow modules (ITSM, ITOM, ITAM, SPM, App Engine, IRM). The person in this role will bring deep technical expertise in the ServiceNow ecosystem and a strong understanding of ServiceNow modules supporting IT functions. Key responsibilities include architecture orchestration, platform strategy & governance, and executive & stakeholder engagement.
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The Senior Technical Consultant for Technology Workflows is technically responsible for guiding clients through the implementation of ServiceNow’s Strategic & Application Portfolio Management solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in SPM, coupled with a strong understanding of IT Management workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.