Responsibilities:
- Ensure Customer Ops processes and workflows are maintained and lead plans to implement change and improvements where necessary.
- Drive a culture of proactivity, continuous improvement, and innovative change through your team and wider stakeholders.
- Own real-time feedback loops with teams to gain a deep understanding of customer and operational experiences.
Requirements:
- Strong subject matter expertise in Wealth or Change product experience, with a delivery mindset for breaking down work and prioritizing effectively.
- Understanding of regulatory frameworks influencing operational change and ability to interpret data for strategic decision-making.
- Confidence in managing stakeholder relationships and navigating ambiguity, with proven project delivery and change leadership experience.
Process:
- Applications close on May 8, 2026, with a journey including a recruiter call and technical interview over 3-4 weeks.
- The company emphasizes flexibility and provides guidelines on using AI in applications, promoting an inclusive environment for all applicants.
Monzo
Monzo is a modern digital bank on a mission to make money work for everyone, moving beyond traditional banking with personal and business accounts, savings, investments, and more in the UK. The company fosters a culture of innovation and inclusivity, focusing on solving customer problems and creating magical moments through award-winning service and financial education.