Senior Manager, Vendor Management

The Sr. Manager of Vendor Management will be responsible for driving the long-term strategy and execution of our operations vendor ecosystem in support of operational excellence across Clinical Operations, and Care Support. This role sits within the Operations Strategy & Excellence team and is ideal for someone who is both a strategic thinker and operational builder—someone who thrives in a dynamic, fast-paced environment and is comfortable designing scalable processes from scratch. You will work cross-functionally with internal stakeholders to ensure vendors are aligned to Spring’s objectives, compliant with standards, and positioned to scale with our evolving business needs. Execute the strategic roadmap for Spring Health’s external vendor ecosystem. Lead end-to-end lifecycle management of vendor relationships, including selection, onboarding, contracting, performance monitoring, and offboarding. Build scalable and repeatable processes that support ongoing vendor evaluations, SLAs, audits, and compliance in partnership with Legal and Compliance teams. Develop and monitor KPIs and scorecards to assess vendor performance and identify continuous improvement opportunities. Partner with Finance and Procurement to optimize costs and drive ROI across all vendor engagements. Collaborate with Operations, Product, and Engineering to ensure vendors support both near-term capacity needs and long-term service innovations.