Customer Success Manager

Customer Success Managers are responsible for ensuring Trimble Transportation customer’s have an incredible experience while achieving their desired objectives. Customer Success Managers build thriving partnerships with our clients, aligning customer business goals to an approach that maximizes value realization from Trimble Transportation products and solutions. The Customer Success role ensures high customer satisfaction levels, successful engagement with our products, increased retention and growth, while monitoring health and risk factors to ensure a strong partnership between customer and Trimble Transportation. Responsibilities include establishing proactive and strategic relationships with customers to understand, document and align client strategies and business outcomes. You will create and execute on Customer Success plans and Business Reviews, deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates. You will also manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals.