Senior Customer Success Manager (Remote OK)

As a Senior Customer Success Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success. Key responsibilities include serving as the strategic partner and primary point of contact for enterprise customers, leading technical discovery and intake calls independently to understand customer architectures, web applications, and cloud stacks, and guiding customers through implementation, optimization, and best practices. You will also manage executive relationships, influence stakeholders, and identify expansion opportunities.