Arkose Labs

As a Senior Customer Success Manager at Arkose Labs, you'll own strategic relationships with our top customers, driving adoption, retention, and growth by delivering technical guidance and business value. You’ll lead discovery conversations, guide solution implementation, and act as a trusted advisor—balancing deep technical understanding with strong executive presence. You’ll play a critical role in aligning customer goals with Arkose Labs' solutions while managing expectations, influencing outcomes, and ensuring long-term success.

As a Platform Engineer you will be responsible for improving observability, scalability, reliability and latency of Arkose's platform, working closely with application development teams to achieve these goals. You will be improving observability, reliability by identifying and addressing gaps, and working on tooling and automation.