Job Description
As a support engineer, the job will be making sure that every early user of Warp has an incredible experience interacting with our team whenever they have feedback or issues with the product. You will work with another Support Engineer to provide timely response to every user issue across all our feedback channels including Discord, GitHub Issues & Discussions, Slack and email. Other responsibilities include filing and syncing user issues into our internal tracking system, updating troubleshooting instructions in our documentation so users can help themselves, and help train our AI-support tool. Reproduce bugs and list down test cases for every issue before they make it to engineering. You will also help create summary of top user issues at our team meetings and update users when their issues have been resolved by engineering. Organize public facing user issues so that issues are Automate the feedback collection and response process to be more scalable (e.g. using Front or setting up a user forum).
About Warp
Warp is building the platform for Agentic Development, evolving beyond its terminal roots to empower developers to ship better software more quickly.