Customer Success Manager, Enterprise Accounts

Serve as a trusted advisor to strategic and enterprise Fintech and Financial Institution clients. This is a high-visibility role that directly impacts revenue growth, customer satisfaction, and the long-term success of Truv’s client base. You'll own the success and outcomes of Truv’s largest and most complex enterprise customers. Act as a trusted advisor to senior stakeholders across multiple lines of business. Drive adoption and maximize utilization of Truv within large, matrixed organizations. Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems. Design and deliver tailored enablement programs, training, and best practices to accelerate adoption. Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success. Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes. Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts.