Strategic Customer Success Manager- West

As a Strategic Customer Success Manager at Cresta, you will be pivotal in ensuring our customers' success and driving business growth. You will be a trusted advisor and leader across some of our most high-value, complex customer relationships. This role is tailored for seasoned experts with deep domain knowledge, strong executive presence, and a passion for delivering measurable outcomes. You will lead strategic initiatives, mentor team members, and drive long-term customer value through renewal, expansion, and innovation. Foster strategic relationships with customers by acting as a trusted advisor, developing and executing success plans that align customer goals with business objectives, and holding the team accountable for delivering measurable, outcome-driven results. Continuously analyze and improve the customer journey, identifying opportunities to enhance customer experience and drive product adoption. Drive renewal and expansion efforts, ensuring customers maximize the value of our products and services and identify opportunities for upselling and cross-selling. Collaborate closely with sales, marketing, product, and engineering teams to ensure a seamless customer experience and drive business growth. Regularly interface with multiple levels of customers from individual agents to executives through regular recurring meetings and quarterly business reviews. Advocate for customer needs in product roadmap discussions and internal planning. Build and configure the Cresta product for customers while also enabling them to be fully self-sufficient.