Job Description
Magnet Forensics is seeking a Senior Customer Success Manager to enhance customer experience. This role involves nurturing the customer journey, from onboarding to driving retention. The mission of the Customer Success Manager extends to ensuring that these proactive efforts delivering a positive customer experience organically and results in contract renewals and potential expansion opportunities. The role also requires collaboration with internal teams to resolve customer complaints and collect feedback to improve customer experience.
About Magnet Forensics
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from devices.