IT Operations Analyst

As an IT Operations Analyst, you will provide hands-on support for end-user computing issues on both Windows and macOS systems. Assist with cloud applications such as Google Workspace, Zoom, and Slack. You will also troubleshoot basic network issues, including Wi-Fi connectivity problems and network configuration. You will also assist with user account management, device provisioning, software deployment, and basic patch management tasks, ensuring that devices are set up and managed in compliance with company protocols and security standards. Additionally, you will build collaborative relationships within IT and across departments. The role requires clear, effective communication, offering technical assistance and guidance to non-technical teams such as marketing and sales for routine issues. Contribute to IT projects that impact the immediate team by following guidance from senior members, while supporting improvement efforts to enhance team efficiency.