Job Description
As a Support Specialist, you will provide high-quality, timely support to customers. You will tailor communication to various audiences, ensuring understanding across technical and non-technical users across diverse industries. Create and maintain internal knowledge base articles, leveraging customer feedback for continuous improvement. Collaborate cross-functionally with Product, Engineering, and Services teams to enhance the overall customer experience. You will troubleshoot and resolve complex customer issues across products and platforms while identifying root causes, replicating issues, and proposing actionable solutions. Develop and maintain a deep understanding of our full product suite, including features, integrations, and APIs Stay consistently informed about product updates, trends, and emerging features to provide accurate customer assistance. The company is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
About Later
Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.