Director of Paid Services

We are seeking a dynamic and strategic Director of Paid Services to lead and grow our fast-evolving paid services organization. This leader will oversee our team of loyalty consultants and managed services professionals owning the P&L, scaling operations, and evolving our model from executional support to a strategic driver of customer outcomes. As part of the Engagement Cloud team, this role is central to helping enterprise and mid-market restaurants unlock more value from our platform. You’ll shape the roadmap for managed loyalty services, lead a high-performing team, and partner cross-functionally to position services as a key differentiator in our go-to-market strategy. This is an ideal role for a leader with deep experience in loyalty, SaaS, restaurants, and agency or professional services leadership—someone excited to build and expand a services business.