IT Systems Administrator

The IT Operations team is responsible for all client technology platforms and services throughout the company. Our team is constantly looking to evolve and adopt new approaches related to Quora's corporate IT environment that service our global employee base. The team works collaboratively in a fast-paced environment. As an IT Systems Administrator, you will create best-in-class solutions to optimize our IT systems and processes. You will ensure that system hardware, operating systems, applications, and related procedures adhere to organizational values through system administration and endpoint management technologies. Implement provisioning and de-provisioning workflows for corporate systems and accounts. Work directly with internal and external partners to ensure high reliability of services as well as compliance with internal security policies. Investigate and troubleshoot IT issues with a focus on exceptional user support for all employees. Triage, prioritize, resolve, route, and schedule all incoming internal IT requests. Document and update internal processes and guidelines.