Product Support Specialist

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels. This role supports customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery. The role also involves investigating and resolving inbound customer issues reported through all communication channels, including email, Slack, and X. Main responsibilities also include partnering with our engineering team to document and reproduce bugs, surfacing trends and insights from customer feedback to the team at large to inform product choices, and leading select strategic projects to improve the support experience, product operations, and internal enablement.