Customer Success Manager

As a Customer Success Manager (CSM) at Renaissance, you are part of the teacher and administrator journey through onboarding, nurturing, and renewal. The goal is to ensure customers experience the most value possible, driving successful student learning outcomes. You will build, manage, and leverage key stakeholder relationships; develop a communication cadence to monitor account health; strategize with sales, marketing, and product teams to achieve mutually beneficial long-term goals; continuously self-educate about Renaissance’s products and solutions and the K-12 competitive landscape; anticipate customer needs and adapt strategic plans; cultivate relationships within assigned accounts and cross-functionally; and actively seek to understand change and incorporate new processes.