Job Description
As a Technical Account Manager, you’ll leverage your product and technical expertise to help our most strategic customers maximize their value from HONK’s products and services. Partnering closely with our Customer Success, Sales, and Operations teams, you’ll help clients feel confident with their HONK implementations and build scalable solutions. This is a unique opportunity to serve as an early member of the TAM team, shaping our client support model as we grow the team and define our playbook.
Key Responsibilities include leading and managing the end-to-end customer onboarding process, developing and delivering training materials, identifying opportunities to increase HONK’s value, building knowledge of customer workflows, hosting regular support sessions, reviewing support cases, completing in-depth reviews of customer implementations, providing support for critical events, managing escalations with Engineering, and sharing valuable use cases to inform the product roadmap.
About HONK
HONK is a fast growing technology company disrupting the roadside assistance space and believes in the power of remote work and the strength of inclusivity.