Customer Success Engineer

The Customer Success Engineer (CSE) is the primary post-sales customer advocate, hyper-focused on ensuring adoption is achieved and value is realized for the customer. As a CSE you act as a highly technical, trusted advisor to ensure the customer achieves their use cases and business outcomes using Cribl solutions. Your role often involves collaboration within Cribl, with partners, and certainly with the customer. The CSE must be ready to engage with both technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer. Track metrics and other customer-specific information with the Cribl Customer Success Platform to ensure maximum observability of our customer base and awareness of signs of customer distress/success. Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization.