Technical Customer Support Specialist

Become a Technical Customer Support Specialist at Lodgify, working fully remote from Latin America or the Caribbean. In this role, you’ll use expertise in the Lodgify software to provide technical support, troubleshoot complex issues, and ensure high customer satisfaction. You will assist customers in connecting Lodgify with the main reservation platforms integrated with Lodgify (i.e. Airbnb). You'll provide guidance to users on different connection types, proactively troubleshoot technical issues with clients related to platform integrations, and take appropriate action to resolve issues. You'll respond to requests via email, tickets, or chats, deliver excellent customer service, and maintain strong client relationships through phone, chat, email, and screen-sharing support. You will also report customer feedback and issues to relevant teams and follow up as needed.