Middle L1 Technical Support Specialist

As a Middle L1 Technical Support Specialist, you will play a crucial role in ensuring product stability and proactively engaging the relevant departments during high-priority or urgent incidents. Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly. You will act as the first line of technical defense for our clients, balancing both client-centric communication and technical problem-solving. The role requires a minimum of 1 year of experience in technical support, preferably in a B2B environment, and comfort using Jira and Confluence. Strong client support skills, the ability to multitask, and proficiency in English and Russian or Ukrainian are essential. Knowledge of system logs and monitoring dashboards is a plus, as is familiarity with Cloudflare and standard IT processes (ITIL).