Customer Success Manager (Spanish Bilingual)

As a Customer Success Manager, you will be responsible for driving post-sale customer health through proactive account management — ensuring product adoption, identifying upsell and cross-sell opportunities, de-escalating issues, and reducing churn across your book of business. Serving as the primary point of contact for our customers, you’ll build strong, trust-based relationships that foster engagement, retention, and growth. In this role, you’ll also act as the voice of the customer — identifying ways to enhance their experience, providing strategic insights to leadership, and championing a customer-first culture that supports the long-term success of both our clients and the organization. Manage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience aligned with their desired outcomes. Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement. Build and maintain strong customer relationships through proactive account management and outcome-focused strategies. Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience. Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that elevate the customer experience. Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty. Contribute to a culture that inspires the organization to keep our customers at the center of everything we do.