Job Description
Fully own Fresh Prints' customer experience, including any projects, requests from other functions, headcount planning and helping the team realize its full potential. Manage a team of CX Associates and communications with customers while setting and tracking team metrics to make sure all goals are reached. One on one meetings with direct reports and with the VP of Operations are required. The ideal candidate will have 5+ years of experience in Customer Service or Sales Development of which 2+ are in a team lead/people manager role with strong analytical and organizational skills.
About Fresh Prints
Fresh Prints is a New York-based custom apparel start-up that finds incredible students and gives them the training and support to build the business at their schools.