Job Description
This contractor role will be managed and administered via Upwork. Looking for a contractual Operations Data Coordinator to support our order management process this holiday season. Acts as the primary point of contact for all Customer Service teams, resolves shipment escalations through assigned case tasks, ensures all site and marketplace orders are processed according to requirements, monitors and verifies daily on-time shipments from all warehouse partners, follows routine procedures and systematically works through the company’s file management system, corresponds with warehouses to investigate errors and troubleshoot order irregularities, handles day-to-day liaison tasks between the Boise Operations team and warehouse partners. This is a contractual, home-based job that requires a scheduled eight (8) hours of full-time, dedicated work daily, five days a week. Given the role’s contractual nature, there will be no benefits. Paid overtime may be required. If performance is up to standard, the contract will be effective from August 2025 to December 2025. Note that the contract may be shortened or extended depending on the needs of the business.
About Balsam Brands
Balsam Brands is a global eCommerce retailer with roots in holiday and home décor striving for excellence valuing relationship-building and authenticity.