Support Specialist

The Support Specialist role ensures that customers get the most out of Trunk Tools from day one. You’ll be the go-to problem solver for field teams and end users, helping them configure, troubleshoot, and adopt AI solutions in their daily workflows. This is a hands-on role that blends technical curiosity with customer empathy — making sure our customers not only use Trunk Tools but succeed with it. You will be responsible for providing customer support and troubleshooting to quickly resolve issues across chat, email, and video support, guiding customers through onboarding, setup, and configuration of AI agents and workflows, running product demos and answering "how-to" questions, collecting user feedback, identifying recurring issues, maintaining support documentation, and tracking key support metrics.