Patient Support Specialist

The Patient Support Specialist will contribute by conducting outbound and inbound calls to potential patients to explain services and assist with enrollment or scheduling. They will complete short intake forms to accurately collect demographic, eligibility, and clinical information, and schedule patient appointments based on availability, location, and provider match. It is important to meet or exceed daily, weekly, and monthly performance goals (e.g., calls made, conversions, appointments scheduled). The specialist should maintain a positive, empathetic, and professional attitude toward patients and teammates, follow scripts and workflows while maintaining flexibility to personalize each conversation, and document all interactions thoroughly and accurately in the company’s EHR system. Collaborating with team members to troubleshoot scheduling or communication issues, adhering to HIPAA and confidentiality standards when handling patient information, and participating in ongoing training, feedback, and quality assurance sessions to continually improve performance are also important aspects of the role.