Similar Jobs
See allTechnical Account Manager
Kinaxis
North America
Technical Account Management
SQL
APIs
Forward Deployed Engineer
Sardine
EU
SQL
JSON
API
Technical Account Manager
Samsara
India
Technical Account Management
API Integration
IoT
Senior Solutions Engineer
Singular
Americas
SQL
Python
REST APIs
Solutions Consultant
Assured
SQL
JSON
API
About the role:
- Operate as a technical diagnostician embedded with customers, reading workflows and catching drift before escalation.
- Own technical health for accounts, connecting with Customer Success, Support, and Engineering.
- Build deep familiarity with each customer's implementation and roadmap.
What you'll do:
- Serve as the persistent technical partner for strategic accounts in close alignment with the CSM.
- Diagnose and guide customers on best practices for workflow design and configuration hygiene.
- Coordinate technical response during active fraud attacks, keeping all teams aligned.
What you'll bring:
- 5+ years in a technical, customer-facing role such as TAM or Solutions Engineering.
- Strong pattern recognition across APIs, webhooks, JSON, and data logs.
- Familiarity with machine learning concepts and experience running technical health reviews.
Sift
Sift is the AI-powered fraud platform securing digital trust for leading global businesses. The company serves more than 700 customers with a data network scoring 1 trillion events per year, fostering a diverse, equitable, and inclusive workplace.