Quality Assurance Team Lead

As Certify scales, they need to add rigor & structure to their operational processes to continue driving high customer satisfaction at increasingly attractive unit economics. They are looking to hire an Quality Assurance Team Lead to lead a critical pod of their Quality team – someone who combines best-in-class people leadership with strong subject matter expertise and a relentless focus on speed & quality. This individual will oversee a production-focused pod made up of quality auditors (QAs). People Management & Team Leadership is a key responsibility, focusing on the growth and success of team members, conducting weekly meetings, and providing coaching. Production Management involves overseeing daily operations, ensuring compliance with regulatory standards, and driving continuous improvement efforts. The role requires incredible coaching skills, a passion for improving metrics, tactical and strategic thinking, strong organizational skills, and experience in quality assurance, auditing, and leadership.