Implementation Lead

Age of Learning is seeking to add an Implementation Lead, to help us as we expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team this individual will oversee the initial post-sale onboarding process of our K-12 customers to ensure a successful product implementation and oversee post-launch technical needs to improve adoption and usage. We are seeking a passionate, highly detail-driven, self-motivated and collaborative individual who can navigate the technical and relationship-driven aspects of customer onboarding and support. Responsibilities include overseeing and managing key accounts, serving as the primary stakeholder for technical escalations, developing and implementing playbooks for post-launch implementation and technical support, driving initiatives to improve implementation metrics, and partnering with Product and Engineering teams. Required Qualifications include 8+ years of experience in customer implementation, customer success, or product management, proficiency in CRM software, strong knowledge of learning management systems, expertise in rostering tools, and excellent organizational and problem-solving skills.