Senior Analyst, Field Operations (AMER)

Glean is seeking a Senior Analyst, AMER Field Operations to support its rapid sales team growth and drive operational excellence within its go-to-market (GTM) function. The company is expanding quickly, especially in high-growth SaaS and AI sectors, and needs an operational lead to partner with sales leaders. You will serve as the operational lead for sales leaders, delivering actionable insights to optimize pipeline coverage, territory design, and quota management. Own the forecasting process, ensuring alignment between sales and finance, identifying risks through MEDDPICC/CoM qualification, and driving actions to maintain a healthy pipeline. Streamline workflows by identifying inefficiencies, implementing scalable processes, and leading AI-driven automation initiatives, in collaboration with Sales Systems and Process, to enhance sales team capacity. You will enable revenue growth by consulting on and QA’ing real-time dashboards and reports, leveraging analytical tools like Sigma, to support data-driven decision-making and accountability. Manage territory planning and quota-setting processes for rapid sales team expansion, ensuring equitable coverage and governance, aligned with Field Operations’ regional focus. Partner with Marketing, Finance, and Product teams to execute cross-functional initiatives, such as new sales programs or tool rollouts, incorporating Command of the Message principles for customer-centric outcomes. Act as the escalation point for critical operational issues, resolving challenges and aligning with Glean’s broader GTM strategy to scale operational excellence. Lead initiatives to scale all sales ops deliverables including but not limited to; forecasting, reporting, and resource allocation systems