Takes incoming calls from customers concerning post purchase related issues or concerns.
Displays professional, courteous demeanor when handling customer calls.
Provides prompt, efficient service for all customer inquiries.
Turn5 is a large and fast-growing e-commerce retailer in the Greater Philadelphia area. Best known for award-winning e-commerce platforms, they engage muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences.
Convert inbound and outbound calls into confirmed vehicle service appointments.
Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. They aim to make auto care a stress-free, trustworthy experience for everyone.
Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization.
Talk to vehicle owners to get necessary releases, arrange for transport and help with personal item removal.
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information.
Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They connect vehicle sellers to more than 750,000 buyers in over 190 countries and believe in providing an unmatched experience, driven by their people, processes, and technology.
Connect with customers from company-provided warm leads to discuss vehicle protection coverage options.
Clearly explain product features, benefits, and pricing to help customers make informed decisions.
Meet or exceed individual performance metrics including sales conversions, calls, and lead development.
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for their partners. They foster collaboration across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support continued growth.