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About The Role:
- Convert inbound and outbound calls into confirmed vehicle service appointments.
- Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer.
- Use our CRM to track leads, schedule appointments, and document all customer interactions.
What You'll Do:
- Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals.
- Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty.
- Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.
What We're Looking For:
- Strong phone presence with experience handling high call volumes (75–100+ calls/day).
- Ability to influence and close without being pushy—consultative, trust-based selling.
- Proficiency with CRM tools and strong organizational skills.
Stress Free Auto Care
Stress Free Auto Care is redefining the auto repair experience by delivering exceptional service with honesty, transparency, and convenience. They aim to make auto care a stress-free, trustworthy experience for everyone.