SVP, Client Success

Lead Maven Clinic's Client Success Strategy:

• Craft and own the client success strategy across enterprise and channel partners. Focus on Maven’s growth, profitability, and market differentiation goals.
• Develop an enterprise-wide customer engagement model grounded in segmentation and predictive intelligence.
• Serve as a strategic business partner with Sales, Product, and Marketing to deliver a seamless experience for Maven clients and partners.

Drive Retention Growth & Commercial Outcomes:

• Own renewal, churn mitigation, and NRR targets across employer, payer, and channel segments.
• Build a rigorous value-realization framework that quantifies clinical, financial, and engagement outcomes for clients.
• Partner with Sales leadership to create expansion motions and identify upsell pathways.

Operational Excellence & Team Leadership:

• Scale a high-performing Client Success organization including enterprise teams and Strategic Accounts leadership.
• Define team structure, hiring strategy, competencies, KPIs, and career paths to ensure a motivated and accountable organization.
• Drive adoption of tools and technologies to drive automation, efficiency, and consistency.