Outbound Enrollment Specialist

Conduct outbound welcome calls to patients across multiple time zones, following a structured multi-week outreach cadence. Complete 40+ patient enrollments per week (baseline subject to adjustment after 2 months). Place and document 100+ call attempts weekly, with at least 3 attempts per patient in weeks 1, 3, and 5. Use provided scripts and workflows to deliver high-quality, empathetic patient interactions that foster trust and engagement. Text patients before calling to increase contact rates and schedule calls at patient-preferred times. Maintain clear and accurate records in the portal, including best times to call, verbal consents, HIPAA contacts, and scheduling notes. Schedule 15-minute Welcome Calls with assigned Care Counselors within 2 business days of enrollment, ensuring no double booking. Review patient eligibility and complete chart prep in advance of calls. Escalate clinical questions or concerns appropriately to the patient’s provider or care team.