Customer Experience Manager

As the Customer Experience Manager at Nourish, you’ll lead the charge in building and scaling a high-performing CX team at one of the fastest-growing healthcare start-ups. You’ll help design and manage CX team performance and operational workflows - ensuring that every process not only drives operational excellence, but also delivers a best-in-class patient and provider experience. You’ll be at the forefront of innovation in healthcare operations, leveraging AI and technology to streamline workflows, and support Nourish’s unique care model. This work will directly shape how our CX function supports business growth, new product launches, and the future of the company. You’ll manage and develop a team of CX Associates, collaborate with teams across Product & Engineering, Revenue Cycle Management and Provider Operations. This role reports directly to the Head of CX and will have a significant hand in shaping the success of CX at Nourish.