Customer Success Executive

The Customer Outcomes Principal Success Architect will develop C-level executive relationships and relationship management across customer accounts. The overriding objective for the Success Architect will be to improve Customer Outcomes at these accounts leading to customer's product adoption and value realization. An ideal candidate will have achieved a senior level position and successful track record in management consulting, solution consulting, and/or industry consulting focused on digital, technology and organizational transformation. They will have demonstrated the ability to become a trusted advisor to C-level client leaders and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies including governance frameworks and managing large enterprise programs. Cultivate trusted advisor status with executive customer stakeholders, become an expert in ServiceNow value methodology and engage in regular (at least quarterly) value review with customers and understand customer strategic goals and contribute to customer roadmap development aligned with the customer’s product adoption strategy. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. Proven track record at Fortune 100-1000 accounts and depth in digital transformation design, implementation, and management.